Reading Heat Pumps Contact Us →

Terms of Use

Last reviewed: 19 May 2026

Effective date: [TERMS_EFFECTIVE_DATE_TBD] (= site launch date)

Last updated: [TERMS_LAST_UPDATED_TBD] (= site launch date)

Summary

Reading Heat Pumps (readingheatpumps.uk) is an information and installer-matching service for air source heat pump installations in the Reading area. These terms cover what we do, what we don’t do, who’s responsible for what, and the legal framework that applies if anything goes wrong. Reading them in full is sensible before you submit an enquiry.

1. About this site

readingheatpumps.uk is operated by Robert Alsop, an Individual Entrepreneur (მეწარმე) registered in Tbilisi, Georgia, Tax ID [TAX_ID_TBD], registration date [REG_DATE_TBD]. References to “we”, “us”, and “our” in these terms refer to that operating entity.

The site provides information about air source heat pump installation, servicing, maintenance, and repair, and routes enquiries from Reading-area homeowners to MCS-certified installers in our network. The full operator background is on the About page.

2. What we do — and what we don’t do

What we do:

  • Publish information about air source heat pump installation, costs and the £7,500 Boiler Upgrade Scheme (BUS) grant, planning permission, brands, and Reading-area considerations — see the 27-guide knowledge hub for the full library.
  • Receive enquiries from homeowners (via the contact form, and in phase B via phone).
  • Vet installers against MCS certification, manufacturer authorisation, engineer coverage, and Reading-area presence — see our methodology page for the full standard.
  • Route each enquiry to one installer in our network whose coverage, brand portfolio, and current capacity fit the homeowner’s property.

What we don’t do:

  • Install, service, maintain, or repair heat pumps ourselves. The installation work is carried out by the MCS-certified installer your enquiry is routed to.
  • Provide professional engineering, financial, or legal advice. Information on this site is general — your specific property needs a survey by a qualified installer.
  • Sell, broadcast, or share your enquiry with multiple installers. One enquiry is routed to one installer.
  • Charge homeowners for the matching service. Our model is paid by the receiving installer (typically a referral or lead-share arrangement); homeowners pay nothing to us, and the installer’s quote covers their installation work in the normal way.

3. Information, not advice

The content on readingheatpumps.uk — including guides, service-page detail, cost ranges, area-specific notes, FAQ answers, and any other written material — is information, not professional advice. It’s not a substitute for:

  • A property-specific survey by an MCS-certified installer.
  • Independent professional advice on financial, legal, or planning matters.
  • Manufacturer guidance specific to a heat pump product.

We make reasonable effort to keep the information accurate and current — including referencing regulatory standards (MCS, MIS 3005, MCS 020, BUS scheme rules), brand and pricing data, and Reading-area-specific facts. Heat pump regulation and pricing change over time; if you’re acting on something specific you read here, verify it against the original source (the relevant gov.uk page, mcscertified.com, or the manufacturer’s published documentation) before relying on it.

The “last reviewed” date on each page indicates when we last verified the content against current sources.

4. The installer relationship

When your enquiry is routed to an installer in our network, the installer becomes the party you contract with for the installation work. They survey your property, prepare a quote, carry out the installation (assuming you proceed), and stand behind the work.

This means:

  • The installer’s warranty terms, payment terms, complaints procedure, and consumer-rights protections govern the installation.
  • The £7,500 BUS grant is applied for by the installer on your behalf to Ofgem; the installer holds the MCS certification that makes the grant possible.
  • Any disputes over the installation — workmanship, timeline, scope, equipment performance — are between you and the installer in the first instance.
  • We’re not party to your contract with the installer, do not handle payments between you and the installer, and do not warrant the installer’s work.

We will help if a vetted installer fails to meet our network standards — including removing an installer from the network where a clear pattern of complaints establishes a breach of the criteria on our methodology page. That’s our role; the contractual relationship for the installation work itself is with the installer.

5. Eligibility and accuracy of information you provide

When you submit the enquiry form, you confirm that:

  • You’re 18 or over.
  • The information you provide is accurate (in particular, the postcode and property details).
  • You’re the property owner (owner-occupier or private landlord) or someone authorised by the owner to make the enquiry — relevant for the £7,500 BUS grant eligibility.

If you submit information that’s deliberately false, misleading, or fraudulent (for example, claiming to be the property owner when you’re not), we may withdraw your enquiry from routing and inform the installer.

The site links to third-party resources — gov.uk pages on the BUS scheme, mcscertified.com, manufacturer installer-finder pages, energy-advice charities, monitoring sites like HeatpumpMonitor.org, and others. We don’t control those resources and don’t warrant their content. They’re linked because they’re useful references; their terms govern your use of them.

7. Intellectual property

The content on readingheatpumps.uk (text, images, structure, schema markup) is our intellectual property or used under licence. You can:

  • Read, print, and download pages for personal, non-commercial use.
  • Share specific pages with friends, family, or your installer.
  • Quote brief excerpts with attribution and a link back to the source page (standard “fair use” — quotations under 150 words, with proper attribution).

You cannot:

  • Republish substantial content from the site without our written permission.
  • Use our content to train AI models or feed it into competing matching-service or content sites.
  • Use our brand name, logo, or domain in a way that suggests affiliation we haven’t agreed to.

If you want to use something from the site beyond the limits above, get in touch.

8. Liability

To the maximum extent allowed by law:

  • We don’t accept liability for any loss or damage that arises from your reliance on information on the site — including any decision to proceed with a heat pump installation, any cost or efficiency outcome from the installation, or any installer’s conduct.
  • Our total aggregate liability for any claim related to the site or the matching service is capped at £100 (or the value of any service fees we have charged you in the previous 12 months, whichever is higher). Since we don’t charge homeowners, this practically means our liability is capped at £100.
  • Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any liability that cannot be excluded by UK or EU law.

These limits don’t affect your statutory consumer-rights protections under UK law where they apply.

9. Jurisdiction and governing law

Reading Heat Pumps is operated by a Georgian (country, not US state) Individual Entrepreneur. These terms are governed by the laws of Georgia.

Important: UK consumer protections are retained for UK consumers. If you’re a UK consumer accessing the site from the UK or making an enquiry about a property in the UK, the mandatory consumer-protection provisions of UK law (including the Consumer Rights Act 2015, the Consumer Protection from Unfair Trading Regulations 2008, and equivalent legislation) continue to apply. Nothing in these terms reduces those protections.

Any dispute that cannot be resolved between us directly may be brought in the courts of Georgia. Alternative routes — the UK Online Dispute Resolution platform, the relevant trade body’s dispute service, or the small-claims procedure of the relevant UK court for UK consumers — remain available where applicable.

10. Privacy

How we collect, use, share, and protect your data is covered in detail in the Privacy Policy. The summary: we collect what you submit on the enquiry form, share it with one MCS-certified installer in our network for the purpose of responding to your enquiry, retain it for 24 months from the last interaction, and don’t sell or broadcast it. The privacy page is the authoritative reference for your UK GDPR rights (access, rectification, erasure, restriction, portability, objection, withdraw consent, lodge ICO complaint).

11. Changes to these terms

We may update these terms from time to time — for regulatory changes, structural updates to the matching-service model, or clarifications. When we do, the “Effective date” and “Last updated” lines at the top of this page are updated, and material changes are flagged on the page for a reasonable transition period.

The version of these terms that applies to your enquiry is the version that was live on the site at the time you submitted the enquiry.

12. Contact

For terms-related questions, GDPR data requests, complaints, or anything else legal or governance-shaped, contact:

Robert Alsop Individual Entrepreneur, Tbilisi, Georgia Email: [email protected] Privacy queries: [email protected] General enquiries: the contact form

UK GDPR Article 27 representative: [UK_REP_DETAILS_TBD] (appointment pending — see Privacy Policy for current status).